Last Updated: 8th Aug, 2025

At My Ivermectin Store (myivermectinstore.com), we are committed to ensuring that every customer receives their order successfully. This policy outlines how we handle order issues and delivery concerns.

1. Order Cancellation

Orders can only be canceled before they are processed or shipped.

  • Once an order has been shipped, it cannot be canceled

  • Customers are advised to review all details carefully before placing an order

2. Return Policy

Due to the nature of pharmaceutical products, we do not accept returns once the order has been shipped.

This is to maintain:

  • Product safety

  • Quality standards

  • Compliance with health regulations

3. Replacement / Reshipment Policy

We provide reshipment support in the following cases:

  • Order not delivered within the expected timeframe

  • Package lost during transit

  • Incorrect or damaged product received

In such situations, our team will review the case and arrange a replacement shipment

4. Delivery Issues

If your order is delayed or not received:

  • Contact our support team with your order details

  • We will investigate the issue with shipping partners

  • If required, a reshipment will be arranged

5. Damaged or Incorrect Products

If you receive a damaged or incorrect item:

  • Notify us within a reasonable timeframe

  • Provide necessary details (such as photos if required)

  • A replacement shipment will be arranged

6. Customs & Shipping Delays

  • We handle customs clearance and ensure shipment processing

  • However, delays due to customs or local authorities may occur

If your order is significantly delayed or stuck, we will provide reshipment support to ensure delivery

7. Non-Eligible Cases

Reshipment may not be applicable in the following situations:

  • Incorrect shipping address provided by the customer

  • Failed delivery due to customer unavailability

  • Orders refused by the customer at delivery

8. Processing Time

  • All replacement requests are reviewed within a reasonable timeframe

  • Approved cases are processed promptly

9. Contact Us

For any issues related to your order, please contact our support team via email or live chat.

10. Our Commitment

We stand behind every order and are committed to ensuring successful delivery through reliable reshipment support.

Shop with confidence at My Ivermectin Store – we ensure your order reaches you.